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Medical services in West Maui

Image of new facility



UPDATE: April 29, 2024

NEW! It has been nearly nine months since the devastating fires that destroyed Lahaina, claiming a reported 101 lives, and leveling our Kaiser Permanente Lahaina Clinic.

In the initial days, Kaiser Permanente provided medical first aid at the local shelter sites. We quickly brought two mobile health vehicles to Lahaina to add clinical space for additional medical care, serving the community at several West Maui sites.   

Our Lahaina Clinic physicians, providers, nurses, and staff worked out of mobile health vehicles, hotel ballrooms, and tents for many months. Over that time, they’ve had more than 5,000 patient visits.

With several community medical clinics now re-established in the Lahaina area, Kaiser Permanente has closed its mobile community clinic and relocated operations to our new Lahaina Clinic, approximately one mile away from the former mobile site at the Royal Lahaina Resort.

Kaiser Permanente would like to extend its deepest gratitude to the Royal Lahaina Resort for hosting its mobile clinic for nearly 6 months – and for everything hotel leadership and staff have done to support Lahaina residents impacted by the fires. We also want to thank the Hyatt Regency Maui Resort for partnering with us to bring up our new Lahaina Clinic so quickly. 

Kaiser Permanente members now can receive care at our new Lahaina Clinic at the Hyatt Regency Maui Resort grounds (across from Roy’s Kaanapali). The address of the modular Lahaina Clinic is 2301 Kaanapali Parkway, Lahaina 96761. Hours of operation are from 8 a.m. to 5 p.m. View a map of the modular Lahaina Clinic here.

Kaiser Permanente members can schedule an appointment at the Lahaina Clinic via kp.org, the KP mobile app, or by calling 1-833-833-3333 (TTY: 711).     

The new Lahaina Clinic will be a home for Kaiser Permanente in West Maui, providing more clinical space for members and care teams, while a permanent site in West Maui is identified and secured. In addition, one of the mobile health vehicles relocated to the Lahaina Clinic site, providing additional clinical space. Kaiser Permanente members now can receive primary care and same-day care, ob-gyn, pediatrics, lab services, and optometry services. The in-house pharmacy is scheduled to open in early summer. 

Kaiser Permanente has contracted with three area pharmacies (Walgreens, CVS/Longs, and Times) until the Lahaina Clinic in-house pharmacy opens. Courier service for next business day prescription delivery to the clinic is available. Members can also continue to get prescriptions or refills at other Kaiser Permanente pharmacy locations. 

Like all Kaiser Permanente clinics, the Lahaina Clinic will serve members with Kaiser Permanente health plan coverage. Patients who do not have Kaiser Permanente health plan coverage are encouraged to seek care at other locations. Non-Kaiser Permanente members: Please visit a community provider for your care. View the West Maui community provider flyer.

KAISER PERMANENTE MEMBERS: 

If you need urgent care:

Visit our Maui Lani Medical Office at 55 Maui Lani Parkway (Wailuku), Monday through Friday, 8 a.m. to 8 p.m. and weekends and most holidays, 8 a.m. to 5 p.m. You also can call toll free 1-833-833-3333 (TTY 711) for other care options. 

If you need behavioral health care: 

Kaiser Permanente members can call the following phone numbers Monday through Friday, 8 a.m. to 5 p.m. Members do not need a referral to access behavioral health care at Kaiser Permanente. View our Resilience Support (Behavioral Health Services) flyer.

Maui and other Neighbor Islands: 1-888-945-7600
Oahu: 808-432-7600

For after-hours care, call the Crisis Line of Hawaii:

Maui and other Neighbor Islands: 1-800-753-6879
Oahu: 808-832-3100

For 24/7 advice, call: 1-833-833-3333 (TTY 711)

Free Resilience Support Hotline

Free resilience support is available for anyone in the Maui community affected by the wildfires. A hotline staffed by trained providers can connect those in need to in-person counseling, emotional support, and links to resources. The services are confidential, free, and available to anyone affected by the Maui wildfires. Call 808-446-6676, Monday through Friday, 9 a.m. to 5 p.m.  

  • Kaiser Permanente members also can join our Behavioral Health classes, including a series on Healing After Loss, at no cost (See the Behavioral health care section below.)
  • Members also can get support for emotional wellness through on-demand self-care apps at no additional cost. Visit kp.org/selfcareapps to get started.

Maui wildfires update

Prescriptions

Kaiser Permanente will contract with three area pharmacies (Walgreens, CVS/Longs, and Times) until the Lahaina Clinic in-house pharmacy opens. Courier service for next business day prescription delivery to the clinic will also be available. 

Members also can visit kp.org/pharmacy, use the Kaiser Permanente mobile app, or call 808-643-7979. Or, visit our pharmacy locations at the following locations: 

  • Maui Lani Medical Office pharmacy: Monday through Friday, 8 a.m. to 8 p.m.; Saturday and Sunday, 8 a.m. to 5 p.m.
  • Kihei Clinic pharmacy: Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m. Closed from noon to 1 p.m. and weekends.

Patient care

We are taking immediate action to minimize any impact on Kaiser Permanente members’ health care. Patient care services have been redirected to virtual platforms and to our Maui Lani and Wailuku Medical Offices and Kihei Clinic during this time.

What's open:

Kaiser Permanente members now can receive care at the new modular Lahaina Clinic at the Hyatt Regency Maui Resort grounds (across from Roy’s Kaanapali). The address of the modular Lahaina Clinic is 2301 Kaanapali Parkway, Lahaina 96761. The hours of operation are Monday through Friday, 8 a.m. to 5 p.m. Closed for lunch from noon to 1 p.m. and all day on weekends.  

Our Maui Lani, Kihei, and Wailuku locations also are open. 

  • Maui Lani Medical Office: Monday through Friday, 8 a.m. to 8 p.m.; Saturday and Sunday, 8 a.m. to 5 p.m.
  • Kihei Clinic: Monday through Friday, 8 a.m. to noon and 1 to 5 p.m.  Closed for lunch from noon to 1 p.m. and all day on weekends.
  • Wailuku Medical Office: Monday through Friday, 8 a.m. to 5 p.m. Closed on weekends.

Get care:

For same day, urgent care, or regular appointments

  • Visit an open clinic. 
  • Visit kp.org or use the mobile app for phone, video or e-visit
  • Get 24/7 advice or make an appointment at 1-833-833-3333 (TTY 711).

For prescription refills, members can visit kp.org/pharmacy or call 808-643-7979.

If you’ve left the state of Hawaii and need to get care, call 951-268-3900 (TTY 711)* or visit kp.org/getcare to learn about your options.

Behavioral health care

Kaiser Permanente members can call the following phone numbers Monday through Friday, 8 a.m. to 5 p.m. Members do not need a referral to access behavioral health care at Kaiser Permanente. View our Resilience Support (Behavioral Health Services) flyer.

For after-hours care, call the Crisis Line of Hawaii:

For 24/7 advice, call:

Free resilience support is available for anyone in the Maui community. A hotline staffed by trained providers can connect those in need to in-person counseling, emotional support, and links to resources. The services are confidential, free, and available to anyone affected by the Maui wildfires. Call 808-446-6676, Monday through Friday, 9 a.m. to 5 p.m. 

  • Members also can join classes on the following dates or on demand, including the following:     
    • Healing After Loss: Navigating Difficult Emotions - Available on demand.
    • Healing After Loss: Coping with Change - Available on demand.
    • Healing After Loss: Ways to Care for Oneself - Available on demand. 
    • Healing After Loss: Understanding the Grieving Process - Available on demand.

To register and for a complete list of available classes, visit our Behavioral Health webcast page.

  • Members also can get support for emotional wellness through on-demand self-care apps at no additional cost. Visit kp.org/selfcareapps to get started. 

If you need immediate mental health-related or addiction crisis support, or are worried about someone else, you can also: 

  • Call the Suicide and Crisis Lifeline at 988
  • Call 1-800-273-TALK (1-800-273-8255)
  • Text HOME to 741741 to access the Crisis Text Line 

Additional resources to help you cope with this traumatic event: 

Hawaii CARES 988

Hawaii CARES 988 is a 24/7, free support service for help with crisis, mental health, and substance abuse. If you need mental health-related or addiction crisis support, or are worried about someone else, you can also call or text 988 (TTY 711) or visit the National Suicide and Crisis Lifeline’s chat for free, confidential support with a trained crisis counselor. The lifeline is provided by the Substance Abuse and Mental Health Services Administration.

Maui community resources

If you've been impacted by the wildfires, click the community resources link above or visit Maui County's Maui Nui Strong website, which is updated regularly. 
 

Medical Financial Assistance

Kaiser Permanente members and patients affected by the wildfires on Maui with outstanding medical bills are encouraged to contact us at 808-432-7940 or 1-800-598-5928 to speak with a financial counselor to determine eligibility and apply for Medical Financial Assistance. Please note that Medical Financial Assistance for qualified members and patients can provide help with outstanding patient balances including copayments or coinsurance but cannot be applied to health plan premium dues.

Continuation of coverage

If you’ve been impacted by the wildfires, you have options for keeping your Kaiser Permanente doctor and health plan coverage. For more information, visit kp.org/exploreoptions, call us at 1-800-270-4095 (TTY 711), or review our continuation of coverage flyer.
 

Information for Medicare members affected or displaced by the wildfires

Important information for Kaiser Permanente Medicare Advantage members impacted by the wildfires in Hawaii and Maui counties.

Information for QUEST Integration (Medicaid) members 

The State of Hawaii Department of Human Services Med-QUEST Division has resumed the QUEST (Medicaid) member eligibility renewal process for Maui County residents. Members are to be on the lookout for their pink envelope/letter in the mail. The pink letter may require a response to maintain health coverage. Members are to read the letter and follow all instructions, if applicable. 

Members can rest assured that their QUEST (Medicaid) coverage will remain active until their case is up for renewal. 

For the latest updates:

Visit kp.org/Hawaii or follow us on Instagram @kphawaii, Facebook at facebook.com/KPHawaii, or X at twitter.com/KPHawaii.

 

* This number can be dialed from both inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.